Air India CEO asks employees to ‘immediately report any inappropriate behavior in flight’
Air India CEO asks employees to ‘immediately report any inappropriate behavior in flight’: Air India Chief Executive Officer (CEO) Campbell Wilson has asked employees to immediately report any inappropriate in-flight behavior even if it appears to have been resolved.
“We fully understand the pain of the affected passenger,” he said in an internal communication with airline staff after the furor over the incident of people urinating on an Air India flight. He said, “The thing is more complicated than it was told, clearly there should be lessons from this.”
“Most importantly, if this level of inappropriate behavior has occurred on board an aircraft, we should report it to the authorities as soon as possible, even if it appears that the parties involved have settled the matter,” Wilson said. Is.”
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Ten days after the shocking incident on Air India’s New York-Delhi flight on November 26, a “drunk” male passenger “urinated” on the blanket of a female passenger on the Paris-Delhi flight as well, officials said on Thursday. But after the accused apologized in writing, no coercive action was taken against him.
The incident took place on December 6 on Air India flight number 142 and the pilot of the aircraft informed the air traffic control (ATC) at the Indira Gandhi International (IGI) airport about the matter, following which the passenger was detained, officials said. was taken. (Agency)